Privacy policy
Last updated: September 17, 2025
Welcome to CraftSource Market! We are a curated marketplace powered by Shopify, and we are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding that information.
We collect personal information to provide a seamless shopping experience. This includes details you provide (like your name and address) and data we collect automatically (like your IP address and browsing activity).
We use your information to process your orders, improve our services, and send you marketing and promotional communications.
We share your information with trusted partners like Shopify and other vendors who help us run our business and fulfil your orders.
You have rights to access, correct, or delete your personal information. We've included instructions on how to exercise these rights below.
Please read the full policy below for more details.
Full Privacy Policy
1. Personal Information We Collect
When you use our services, we may collect or process the following information that can identify or be reasonably linked to you:
Contact & Account Details: Your name, address, email, phone number, username, and password.
Financial Information: Payment details, transaction history, and billing information.
Transaction Details: Information about the products you view, purchase, return, or add to your cart.
Communication with Us: Any information you provide when you contact our customer support.
Technical Information: Data about your device, browser, IP address, and how you interact with our website.
2. How We Use Your Personal Information
We use your information to:
Provide & Improve Our Services: To process payments, fulfil orders, manage your account, and personalise your shopping experience.
Marketing & Advertising: To send you promotional emails, advertisements, and show you products we think you'll love.
Security & Fraud Prevention: To protect our services, authenticate your account, and prevent illegal or fraudulent activity.
Communicate with You: To provide customer support and respond to your inquiries.
Legal Reasons: To comply with legal obligations and enforce our terms and policies.
3. How We Disclose Your Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate business purposes. This includes:
Service Providers: With partners like Shopify, payment processors, and shipping providers who perform services on our behalf.
Business & Marketing Partners: To provide marketing and advertising services.
Affiliates: With other companies within our corporate group.
Legal Compliance: In connection with a business transaction or to comply with a legal request.
4. Our Relationship with Shopify
Our services are hosted by Shopify. When you use our website, your information is processed and shared with Shopify and other parties to provide and improve the services. For more information on how Shopify handles your data and your privacy rights, please visit the Shopify Consumer Privacy Policy.
5. Third-Party Websites & Links
Our website may contain links to third-party sites. We are not responsible for the privacy or security of those sites, so please review their policies before providing any personal information.
6. Children's Data
Our services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.
7. Security & Data Retention
While no security measure is perfect, we work to protect your information. We retain your data as long as necessary to provide our services, maintain your account, and comply with our legal obligations.
8. Your Rights & Choices
Depending on where you live, you may have the right to:
Access/Know: Request a copy of the personal information we hold about you.
Delete: Ask us to delete the personal information we maintain about you.
Correct: Request that we correct any inaccurate information.
Portability: Receive a copy of your information in a portable format.
Manage Communication: Opt out of receiving marketing emails by using the unsubscribe link.
We will not discriminate against you for exercising these rights.
9. Complaints
If you have a complaint about how we process your personal information, please contact us directly. You may also have the right to lodge a complaint with your local data protection authority.
10. International Transfers
Your personal information may be transferred, stored, and processed outside of your country. We rely on recognised transfer mechanisms, such as Standard Contractual Clauses, to ensure your data is protected.
11. Changes to This Privacy Policy
We may update this policy periodically. We will post the revised policy on our website and update the "Effective Date" at the top.
12. Contact Us
If you have any questions or would like to exercise your rights, please email us at info@craftsourcemarket.com.