Refund policy

At CraftSource Market, we connect you with incredible independent craft brands. Because each brand operates their own shop, they are also responsible for their own returns and refunds. Here's a quick guide to how the process works.

1. How to Initiate a Return

To start a return, please email us directly at info@craftsourcemarket.com. We will contact the craft brand on your behalf and guide you through the next steps to ensure the issue is resolved promptly and smoothly.

2. Eligibility & Return Period

Returns are generally accepted for items that are:

Damaged or defective

Not as described in the product listing

Each brand has its own return window (e.g., 14 or 30 days). If you are not sure of the specific timeframe, please email us to confirm.

3. Refunds & Exchanges

Refunds: Refunds are issued once the brand receives and inspects the returned item. The refund will be processed to your original payment method and may take up to 10 working days to appear in your account.

Exchanges: Exchanges are at the discretion of the individual brand and are subject to their specific policies and product availability.

4. Shipping Costs

Return Shipping Fees: The customer is typically responsible for the cost of return shipping. Always check the brand's policy, as some may offer free returns.

Original Shipping: The original shipping fee is non-refundable.

5. Our Role at CraftSource Market

As a marketplace, we facilitate the connection between you and our brands. We are here to help. If you have any issues or disputes with a seller, please contact our support team, and we will mediate to help resolve the situation.

Important Note:

For the most accurate information, always refer to the individual brand’s return and refund policy on their product listing before making a purchase.