Shipping policy

Effective Date: 17/09/2025

Welcome to CraftSource Market! We are a marketplace that connects you with independent craft brands. Because each brand handles their own shipping, this policy explains what you can expect when your order is on its way.

1. Who Handles Shipping?

Sellers (Craft Brands): Each craft brand on our site is responsible for shipping their products directly to you. They manage all aspects of shipping, including packaging, labelling, and tracking. 

CraftSource Market: We do not handle any shipping or fulfilment ourselves.

2. Shipping Times & Costs

Processing Time: This is the time it takes the seller to prepare your order for shipment. It's usually 1–3 business days, but please check the individual product listing for the exact timeframe.

UK Delivery Time: This depends on the shipping method the seller chooses. Normally it is 1-3 days.

USA Delivery Time: This depends on the shipping method the seller chooses. However all shipping is tracked.

Shipping Costs: These are set by each seller and will be clearly shown at checkout before you complete your purchase. For the United Kingdom we offer free shipping.

3. Tracking Your Order

Once the seller ships your order, they will provide a tracking number if one is available. You can use this number to check the status of your shipment on the carrier's website.

4. Shipping Delays & Issues

While our sellers work hard to ship on time, delays can happen due to weather, high demand, or other unforeseen circumstances.

Lost or Damaged Items: If your order is lost or arrives damaged, please contact info@craftsourcemarket.com. Who will contact the craft brands directly on your behalf to resolve any issues and will help you.

Incorrect Address: It is your responsibility to provide the correct shipping address. If you notice an error, contact us as soon as possible to update it.

5. Important Note

For the most accurate information on shipping timelines, costs, and methods, always refer to the individual product listing and the seller's specific policies before you buy.